Shipping
Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.
TSI does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), delivery to a P.O. Box or APO/FPO address, to Hawaii, Alaska, issues to designs or media may all delay delivery of your order.
It is your responsibility to confirm that you received all of the items as indicated on your packing slip. Failure to report shipping discrepancies within three (3) days prevents us from accurately problem-solving the issue, and variances reported after three (3) days will not be credited regardless of circumstances.
Returns
All returns except those of defective product are subject to a 25% restocking fee, and additional charges for handling or freight are refunded only in cases of defective products.
Return freight must be shipped prepaid, and you are responsible for risk of loss on all returned packages. It is recommended that you insure all returns through your shipping provider. TSI is not responsible for product damaged en route back to TSI due to poor shipping practices.
Returned product must be clean, undamaged, and complete with all manuals, accessories, documents and packaging. The items must be in resalable condition free of any writing on the product or product packaging. Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns. TSI will attempt to contact you to determine the disposition of these goods prior to their disposal.
If your item is not functioning, contact TSI Support found on our main page; be sure to reference your order number in the subject line. In the instance that we do find that we have a defective item, the item can be returned to TSI within 30 days for replacement or repair. After 30 days from invoice all defective merchandise returns for products from other manufacturers must be handled directly with that manufacturer in accordance with their warranty. Any item that involves electronic components cannot be returned to us once opened except in cases of manufacturing defects.
Custom cables and other build-to-order products are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. Cables deemed defective will be replaced or repaired at our sole discretion.
